“We feel really the phone makes sense when related to information you have somewhere else,” Pailhès said.Īdditionally, the company its building out its collection of sales partnerships. When connecting with a client or a customer by phone, Aircall users should be able to quickly see relevant information about them, whether in email, on the web, or elsewhere, he said. The company is planning to use its new funding to help boost that number to 600, Pailhès said. Part of the way he plans to do that is by allowing customers to integrate Aircall into their other business software.Īlready, Aircall’s phone system can be connected with about 60 services, including Slack, Shopify, and Zendesk. But Pailhès thinks Aircall can compete by offering a premium product. The company sees RingCentral as its chief rival. And the service is designed to be connected and integrated into other business software, so sales representatives using Salesforce, for example, can call their contacts and managers with one click using Aircall. For managers, the system offers analytical tools that can be used to measure the duration and effectiveness of calls. It can be configured to automatically route calls to particular employees and used for conference calls. Aircall’s system integrates with many servicesĪircall’s service allows corporate customers to make and receive enhanced calls that integrate with their business software on computers or mobile phones. The company is investing in its product, a kind of virtual phone system. Now that the ride is over, Pailhès and his team are getting back to business. The whole process “was pretty much a roller coaster,” he said. He declined to provide the company’s valuation. It had to accept a valuation that was a little less than it expected when it started fundraising, but still up about three times since its last round, Pailhès said. In the end, Aircall had more funding offers than it had space for and raised $65 million. “It became pretty clear for investors that we would actually be one of the winners,” he said. In two months, it attracted 1,000 new customers, boosting its total by 25%. It had its best month ever in March, and the first quarter was its best ever. The company seemed to be benefiting from the work-from-home trend, Pailhès said. But then they asked, “Are we going to do that?”īut then things started to turn around. He said they were planning for a $60 million to $70 million round. ![]() The investors’ cold feet led to a lot of stressful conversations among Pailhès and his cofounders. ![]() After the shutdowns began, those prospective backers started backing off, some wanting to reconsider the investment and others wanting to commit no more than half the money they’d promised before, he said. But it presented a particular problem for Aircall, which has its major offices in Paris and New York.Īircall, the maker of a cloud-based phone service, was in the middle of trying to raise a Series C funding round when the global economy and stock markets went into free fall as countries around the world curtailed the movement of their citizens to try to contain the COVID-19 outbreak, CEO Olivier Pailhès told Business Insider.īefore the shutdowns, Aircall was seeing a lot of interest from prospective investors. The coronavirus crisis has made the past few months challenging for many startups. About AircallĪircall provides a cloud-based voice platform that integrates with productivity and helpdesk tools that workplaces are already using to make phone support easy to manage. This is the Aircall pitch deck to raise a $65m seed round in 2020.
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